Terms of Service

Please read these terms carefully before using our laundry services

Last updated: November 7, 2026

Quick Navigation

Personal Items Fabric Issues Damage Liability Unclaimed Items Loss Bill Policy

Important Notice

By using LaundryRoom services, you agree to these terms and conditions. Please read them carefully.

1

Liability for Personal Items

Important: Check your pockets before submitting items

While all due care will be taken, we shall not be held responsible for any loss of buttons, ornaments, or any other valuable items left in pockets or attached to garments.

Customer Responsibility:

  • Remove all items from pockets before submission
  • Inform us about delicate attachments or decorations
  • Point out any pre-existing damage during drop-off
2

Fabric and Color Issues

We shall not be held responsible for any color run, fastness of color and paint, damage, shrinkage, fading, and discoloration due to defects of manufacture and poor quality of fabric.

Manufacturer Defects

Issues arising from original manufacturing cannot be covered by our service

Immediate Inspection

Claims must be made at the time of delivery for consideration

3

Loss or Damage Liability

In the case of loss or damage of an article caused by our negligence, our liability shall be limited to the fair value of depreciation (due to age, fashion, and use) or not exceeding five (5) times the amount charged for laundry and dry cleaning for the particular item.

Compensation Calculation Example

Service Charge

₦2,000

Dry cleaning cost for the item

Maximum Compensation

₦10,000

5 × service charge (₦2,000 × 5)

* Actual compensation may be lower based on item depreciation

4

Unclaimed Articles

Articles unclaimed within one (1) month from the date of the bill shall be sold to recover the cost of cleaning.

30-Day Claim Period

Please collect your items promptly to avoid disposal

5

Loss Bill Policy

We reserve the right not to entertain any loss bill.

No Exceptions

Lost bills cannot be replaced or honored under any circumstances

Agreement Acceptance

By using LaundryRoom services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

I Understand - Continue Back to Home

Questions about our terms? Contact our support team